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This Australia Day long weekend our showrooms and warehouses will be closed on 25th and 27th January 2020. As always you can shop on our site 24/7!
Frosting is when a white crystalline layer forms on the surface of natural waxes such as soy. This is a natural effect of soy wax and only occurs throughout vegetable waxes. Frosting takes place when the natural wax used to make a candle tries to return to its natural state.
Frosting is an indication that you are using 100% natural soy wax and, whilst additives can be introduced to help prevent frosting, if you wish to sell natural products, this might not be the best course of action. Please keep in mind frosting will not at all affect how your candle performs.
There are several things you can try to lessen the effect of frosting, including:
If you have any questions or concerns, please do not hesitate to get in touch with our friendly team. You can call our customer service teams in Sydney on 02 8316 5530 or in Melbourne on 03 8372 1200, use the 'live chat' function on our website or fill out a query form on our 'Contact us' page.
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