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Your Closest Store:
SYD: 02 8316 5530    MEL: 03 8372 1200    BNE: 07 3556 8210

In light of the recent announcement in Victoria regarding trade restrictions, effective Immediately we are temporarily ceasing access to pick up orders from our Melbourne Warehouse.
All orders will be dispatched via couriers that will be collecting daily. The Melbourne Showroom will also remain closed.
We are committed to the health & safety of our customers and we thank you for your patience and understanding.

03 8372 12 00


Scroll down to see our tips and techniques about
preventing mushrooming and excess carbon.

Occasionally soy candles can produce an effect known as 'mushrooming' or excess carbon which causes a mushroom shape to form at the end of the candle wick after burning. This is the result of excess carbon buildup and is also characterised by a flame that burns very bright because it is consuming more wax than it can burn.

The excess carbon can eventually fall off the wick and into the burn pool. This is commonly attributed to a wick that is too large. 



To help prevent mushrooming, one of the most effective remedies is simply using a smaller wick. Experiment with progressively smaller wick sizes. It is also good practice to continually trim the wick prior to burning. 

Check out our wick guide and our wicks FAQ page to help you make a more informed decision about the wicks you choose for your candle. 

If you have any questions or concerns, please do not hesitate to get in touch with our friendly team. You can call our customer service teams in Sydney on 02 8316 5530 or in Melbourne on 03 8372 1200, use the 'live chat' function on our website or fill out a query form on our 'Contact us' page.



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General Disclaimer: While every effort has been made to ensure accuracy and completeness, no guarantee is given nor responsibility taken by Eroma Store Pty Ltd for errors or omissions in this information and Eroma Store Pty Ltd does not accept responsibility in respect of any information or advice given in relation to or as a consequence of anything contained above. The above information is issued by Eroma Store Pty Ltd for guidance only and we acknowledge that other important precautions may be applicable and that are not contained in this document. Therefore we take no liability for the information contained above in any way, shape or form and we recommend that you seek further information from the relevant authority.