contact us

Your Closest Store:
Sydney
SYD: 02 8316 5530    MEL: 03 8372 1200
Phone
Melbourne
03 8372 12 00

SHIPPING
INFORMATION

Domestic Shipping Information

Eroma primarily employs the services of Australia Post and FastWay.


How long will it take for my order to be shipped?

Once you have placed an order and payment has been received, your order will go into a queue to be packed in sequence. In most cases, your order will ship within 1 to 2 business days.

You will be notified by email when your order has shipped and given information, including consignment and tracking numbers. Courier delivery times vary. Here are some estimates:

  • Sydney metro is generally next business day delivery
  • Major cities in Queensland, Victoria and outer New South Wales are generally 2 business days
  • Major cities in South Australia are normally 3 to 5 business days
  • Major cities in Western Australia are normally 5 to 10 business days
  • Remote locations or distant towns are normally 7 to 10 business days

These are estimates only. We always strive to use the best couriers for your area to save you time and money.

In most cases you will be impressed with our service and how fast we get your orders packed and shipped to you.


Shipping Costs – What are they? How are they calculated?

Calculating shipping costs on our website is easy. Simply create or log into your account on our website https://www.eroma.com.au and add items to your shopping cart and proceed to check out for a shipping estimate.

You can then go out of the cart and add more items and come back to check out to see any changes in the shipping costs. Generally after you have added the first items, the freight will only increase incrementally based on the weight of any additional goods added. Average freight costs per item get cheaper as you add more items. You can add or remove items at any time. We can also combine goods onto a pallet and have this delivered to save you money on freight. You would normally need to order at least 15 boxes or more for this to be viable. Simply contact customer service for larger orders to see if this can work for you. For convenience and to keep freight costs to a minimum, we have warehouses in both Sydney and Melbourne.


How can I track my order?

When logging into your Account on our website https://www.eroma.com.au, you can view the status of your order, e.g.

  • Pending = Awaiting payment
  • Processed = In the process of being picked and packed. For pickups, a payment may still be pending if you have chosen to pay at pickup
  • Complete = Packed, ready for pickup or shipment
  • Cancelled = Your order has been cancelled due to payment not being received within 7 days or due to stock shortages or due to your request to cancel the order or duplicate orders

Once your order has shipped, you will receive a tracking email. You can then use the details provided to track your order online:

If your order has been shipped via "Australia Post", please log into their website http://auspost.com.au/track/track.html and enter your consignment number.

If your order has been shipped via “FastWay”, please log into their website http://www.fastway.com.au/courier-services/track-your-parcel and use the package barcode number at the bottom of your email.

 

International Shipping Information

If you are an overseas customer wishing to order from us, please log in and register as a customer.

Even though all orders must be processed with an Australian billing and shipping address, you can use our office address as your Australian location. Then select “pickup” when checking out. Once your order has been paid for and packed, you will be advised of the dimensions and weight. You can then organise your own shipping carrier to collect the goods.

Please note that we do not organise international shipping. However, we will support you with all the necessary paperwork.