CUSTOMER TESTIMONIALS

Friendly helpful staff, quick service, excellent quality products.

- Vanessa 2021

First time dealing with Eroma and I must say their customer service is amazing. Very friendly and helpful.

- Kirstie 2021

I have ordered a fragrances from Eroma twice now and I must say that the quality is far better than other places I’ve purchased from. Thanks guys!

- Ben 2021

Love the selection of fragrances and they notify you when a fragrance is back in stock, staff are more than happy to help.

- Anna 2021

Can I just say overall my experiences with Eroma have been amazing. I literally receive my goods in a max of 3 business days. Everything is packaged SO well too. Thank you to the Eroma staff!

- Lee 2021

I have been purchasing off Eroma for a few years now, they have always had exceptional products and service. Rita and the staff are very helpful even under these stressful times.

Cheryl 2021

Always so helpful, fast delivery and amazing quality product!

- Rebecca 2020

All the staff at Eroma are wonderful and the service I receive is second to none. You have a wonderful team!!

- Kim 2020

Easy and simple. Collected from warehouse without any issues or delays. Thank you.

- Luv 2020

Very happy with all the stock can’t wait to buy more

- David 2020

Happy with the prompt service!

- Miriam 2020

Best wax ever! Great work Summit. Love it.

Megan 2020

The Summit wax has a beautiful white creamy look and smooth tops, what's not to love?! Happy with the throw also. My go to wax from now on.

Lorraineon 2020

This soy coconut wax blend is so awesome! So easy to work with! Perfect results on my very first try with making candles in glass jars. The consistency is beautiful....blends perfectly...It's so smooth.

Lynette on 2020

Easy to purchase on line. Plenty of updates on delivery.Delivery was prompt, reasonable priced and to my property!Win Win,Thanks

Jacky on 24/01/2019

100% recommend Eroma for all your supplies, support and shipping is amazingly fast! Would never buy from any other candle suppliers

Tepaea on 08/01/2019

Very quick service and great communication thanks

Vella on 08/01/2019

The order was received very quickly and efficiently. Great service and always a pleasure.

Annette on 05/01/2019

Excellent customer support, would recommend your company without hesitation.

Diane on 16/01/2019

I am always happy with the quick and professional service I receive from all the wonderful staff at Eroma and mostly I love so many of the fragrances and quality products I purchase from Eroma.

Maria on 21/01/2019

Keep up the excellent job guys both in the showroom and factory, you all go out of your way to help

Teresa on 30/12/2018

Always great communication and the products arrive quicker than any other candle Co . Thankyou ;)

Tanya on 02/01/2019

Always my go to store for fragrances, I make cold processed soap and I am very happy with what I purchase and the quick delivery

Christine on 03/01/2019

Always great service and quality products 10/10.

Linda on 13/07/2017

Fantastic shopping experience.

Lauren on 13/07/2017

I'm extremely satisfied. Very fast delivery! Customer service is amazing!

Amanda on 11/07/2017

Efficient delivery and clear updates communicated regularly.

Angelina on 10/07/2017

Thank you so much for the speedy delivery of such fabulous items.

Marilyn on 07/07/2017

Easy to use website and informative emails.

Justin on 06/07/2017

Very happy with the promptness and quality of support in regards to my enquiry. The all-round quality of service is fantastic. All staff are friendly and helpful.

Elizabeth on 04/07/2017

Amazing to buy from. Great communication and excellent fast service and great prices.

Julie Ann on 02/07/2017

What wonderful customer service Eroma provides. I was really impressed with the quality of your products and service. Your new branding and website is fantastic too. Congratulations, I can appreciate the hard work behind it all.

Katie on 07/07/2017

Just have to say: BEST service yet! I've always received great service from the girls & guys at the Melbourne store/warehouse but I ordered online last night and have just received delivery this afternoon - amazing effort! Thanks heaps, guys.

Noosha on 22/06/2017

Excellent service. Arrived on time and in excellent condition. Will use this service again.

Vivien on 14/06/2017

Great products. Fast delivery.

Mary on 11/06/2017

I love Eroma and the new site, so much easier to search for products. I can't highly recommend this company enough.

Natasha on 10/06/2017

Excellent service. Can't believe how fast delivery was.

Rosa on 08/06/2017

Love, love, love the service and fast delivery.

Natalie on 07/06/2017

Excellent support and products.

Charlie on 06/06/2017

Amazing, friendly and helpful staff as always. Thank you.

Rachelle on 03/06/2017

Very easy website to buy from with lots of great products and easy check out with PayPal. They have very reasonable prices and good postage rates. I would highly recommend.

Janasha on 01/06/2017

Thank you for your excellent support! I could not have been happier with the swift and kind support. Many thanks.

Norbert on 30/05/2017

Always outstanding and fast delivery. Thank you, Eroma.

Kim on 24/05/2017

Always the best customer service. 10 out of 10.

Waselah on 20/05/2017

Outstanding support and helped me place my order. Answered my questions in depth and helped me purchase the correct items. Very happy!

Elena on 20/05/2017

Always wonderful and quick service from Eroma staff. Thank you.

Olly on 19/05/2017

I'm still waiting for the second part that is due tomorrow, but so far I'm very satisfied and the shipping was very reasonable. I would buy from you again and recommend you to my friends."

Linda on 17/05/2017

Awesome products and service.

Brett on 15/05/2017

Great support, very helpful, and smooth consignment and shipping as well as feedback support.

Roger on 15/05/2017

This kit was fantastic. Compared to other kits on the market, it is really great value for what you get. The scents smell wonderful, and the candles are SO easy to make. I made all six in a day and put an order in straight away for supplies to make more. Really good fun and A+ kit!

Bianca on 10/05/2017

I just wanted to say a HUGE thank you! I ordered boxes and lids yesterday and asked them to be fast-tracked and they just arrived. Thank you so much!!!

Emma on 10/05/2017

This kit was fantastic. Compared to other kits on the market, it is really great value for what you get. The scents smell wonderful, and the candles are SO easy to make. I made all six in a day and put an order in straight away for supplies to make more. Really good fun and A+ kit!

Bianca on 10/05/2017

Always fantastic service.

Kellie on 10/05/2017

My parcel has been all over Sydney and the Eroma team have been such great help! Eroma is my No 1.

Teganann on 10/05/2017

Extremely helpful.

S Townsend on 10/05/2017

I love this candle supply website, that's why I'm always buying from you guys instead of the rest.

T Adams on 10/05/2017

Just received my candle making kit, fabulous. Thank you so much. Easy payment, fast delivery.

Sherryn Peipers on 30/04/2017

Just wanted to say how impressed I was with the speed and efficiency of my order. I felt valued as a customer even online, which is incredible.

Keep up the amazing work.

Katie on 08/04/2017

Fantastic customer service.

Kay on 17/03/2017

Thank you so much for acting with such speed after my email.

Elaine McCarthy on 11/03/2017

Easy website to order, and very quick delivery. Ordered on Wednesday and received today Friday. Very impressed.

Morag on 10/03/2016

The ladies in the Melb office are just fabulous. Friendly, helpful and all around great!!

Yvonne Linger on 04/03/2017

A life saver being open on a Saturday morning!! Got what I needed and more and a great cappuccino too. Thanks to Rita and all staff for a friendly and fast service - and you guys were under the pump!! Well done.

Margot McLeish on 25/02/2017

I love Eroma and their great customer service. I'm just a little league player, but I've always been treated well by your company. Rita is just luverleee to talk to. Thank you! #shinebrightly

Pauline Walden on 14/02/2017

I received your email this afternoon about all the wonderful changes which are set to take place. I just wanted to give you some positive feedback and say that these changes really make a difference. Thank you for making these changes for your customers. I will admit that I have sought out other suppliers when I’ve reached the checkout to pay for my goods and see that the order is split and I will have to pay 2 separate freight charges. It’s just not affordable and doesn’t make the customer feel valued. However, you guys have sought to rectify this problem AND to make stock levels visible for us, so this is a total game changer. Your fragrance oils are the best on the market in my opinion, and I’m so happy that I will now be able to order everything from you at once without having to pay high freight charges. Congratulations and all the best.

Natalie Michaud, Hampton Park on 11/10/2016

I visited your warehouse today and was very happy with the customer service provided by both the sales staff in the show-room. And the guys down in the warehouse! Everyone was extremely friendly and very helpful and the warehouse staff even offered to Carry my order to the car! I just wanted to say thank you and to say that your show-room and products are amazing.

Amy, Seven Hills on 1/9/2016

All I can say is WOW. My custom glassware arrived today & it looks fantastic. I was so excited to see my own logo on my candle containers & the foiling is stunning on my black oxford jars, I really like this new look. I have just put in an order for my logo to be laser burnt onto the timber lids….can’t wait to see the results. My candles look so much more professional now. Thank you Eroma!!!!

- Kaye, Sydney on 27/06/2016

I placed an order on Tuesday or Wednesday last week, it was awesome to receive my order on Friday 10/6 before the long weekend started. Love getting my orders from Eroma - they always arrive when I need them and everything is always in excellent condition, no breakages, well packed. Keep up the good work, look forward to my next order with you. Terrific customer service.

- Glynnis, Melbourne on 11/06/2016

Just want to say a huge thank you for the customer service I received last week and the amazingly fast shipping! Amazing quality and choice of products, will be using you permanently!

- Jessie, Darwin on 15/05/2016

The custom lids have arrived, I've only opened one box & I'm over the moon! The variance in the walnut is stunning & keeps it interesting, & the etching is exquisite :) Can't thank you enough for all your help, we totally nailed it! I've put a lot of time & money into the rebrand & these have finished my product so completely and beautifully. Looking forward to placing the next order & now I am keen to discuss branding on jars/boxes regarding the service you also offer.

- Kere, Sydney on 10/05/2016

Just thought I would say that Eroma are great company to work with. They keep my homewares business stocked up with premium wax and their products are top notch. Shipping is super quick! I would highly recommend.

- Tara, Sydney on 19/04/2016

Great friendly service and great products. Thanks, will be back again.

- Mich, Horningsea Park on 13/04/2016

The ladies in Melbourne brighten up my day! All I have to say is you need better couriers but when I do get my product it is the best quality stuff. Please keep doing the packs for new fragrances each month!

- Laura, Altona on 12/04/2016

Great products, super quick delivery and great website. 100% satisfied with communication

- Brydee, Victoria on 21/03/2016

Ordered twice online so far and have had my items delivered within 3 business days. Neatly packed and haven't had any issues. The products are of good quality. Will definitely be sticking with them throughout my candle making journey. Also some interesting scents.

- Brooke, Geelong on 21/03/2016

"Always quality product, packaged very well and delivered on time - thank you."

Geraldine on 08/03/2016

My first experience when I went to Campbellfield was excellent - the staff are very friendly and helpful. Helped me as I was buying the candle wax and fragrances for my wife.

- Barrington, Melbourne on 3/03/2016

I've been using Natural Candle Supply for years!! I've tried ALL the other distributors & companies, and even bought from the US before that. These guys are amazing, they have been full of information & a tremendous amount of support for me. I've seen this company go from strength to strength & in turn they have helped me & my dream grow into something amazing too. There products are A1 & if it's not, they won't sell it. The prices are great, they are really competitive & especially selling in bulk... The guys in the back are awesome, carrying boxes to my car & assisting me to stack the car (while kids hang off me). I've never heard a bad word uttered & they truly are my gods in my fragrant world.

- Mandy, Melbourne on 19/02/16

After all these years of buying from Eroma not once have I had a problem. Your employees are always helpful, friendly and work like Santa's elves on Christmas Eve. If I haven't said it enough already THANK YOU.THANK YOU. THANK YOU!!! My business wouldn't be what it is, without your business being the best with customer service. I look forward to many, many years buying from Eroma. You guys and gals are LEGENDS!!!

- Helen, Sydney

Hi, I would like to greatly thank you on the order that I had placed with your company. I appreciated the easy process to purchase the quick and efficient delivery and the prices are absolutely perfect. Thank you so much, I will definitely be a regular shopper. Kind regards,

- Nadia, Brisbane

Thank you so much for your supplies and helping me to start my own candle business at home as I'm doing year 12 as well and have this as an extra side thing. I love it, I'm glad I decided to make candles and I can't wait for your body stuff to come out! I've always had great service from you guys and appreciate it so much.

- Annie S

I have been getting supplies from Eroma for a couple years now and I have always been very happy with the customer service and delivery of my goods. I have never had a problem with an order and I have made many. In my opinion Eroma have the best fragrance and wicks out of all the suppliers. The glassware range is gorgeous too!

- Belinda B, Gold Coast

I have always bought my supplies from Eroma and have always had great service. The staff are friendly and helpful. I love their website and how they share their customers' creations and the site is very helpful for troubleshooting! Keep up the great work guys

Megan M, Perth

Thank you so much for the products I have received. They are of high quality and I would recommend Eroma to anyone who is willing to start in the candle making business. Thanks so much.
Kylie H, Adelaide

Eroma is my main supplier. Great quality products, great pricing and even better customer service. Keep up the great work, Eroma.

Naomi W, Melbourne

Great supplier. Fast delivery, exceptional products at affordable prices.

Dianna P, Brisbane

Gorgeous quality products; always 2/3 days delivery max and some of the best prices around!

Lauren F, Sydney

So happy with the efficient service of this company. I only placed my order two days ago and I received it first thing this morning in QLD. So happy :-) Thank you!

Lib L, Gold Coast

Beautiful products and supplies, customer service is fantastic! Your products are by far the best on the market. Highly recommend any candle maker to purchase your products!

Alissa D, Melbourne