Shipping policy

Eroma primarily employs the services of Australia Post and Aramex (formerly FastWay).

Once you have placed an order and payment has been received, your order will go into a queue to be packed in sequence. In most cases, your order will ship within 1 to 2 business days.

You will be notified by email when your order has shipped and given information, including consignment and tracking numbers. Courier delivery times vary. Here are some estimates:

• Sydney, Melbourne, Brisbane and Perth metro areas are generally 1 - 2 business days for delivery.
• Major cities in Queensland, Victoria and outer New South Wales are generally 2 - 4 business days
• Major cities in South Australia are normally 3 to 5 business days
• Major cities in Western Australia are normally 3 - 5 when shipping from Perth and up to 10 business days when shipping from our Eastern States warehouses.
• Remote locations or distant towns are normally 7 to 10 business days.

These delivery times are estimates only. We always strive to use the best couriers for your area to save you time and money.

In most cases, you will be impressed with our service and how fast we get your orders packed and shipped to you.

Please Note - If pallet delivery is required, please contact us for pricing. Upon receipt of your request, we will obtain a quote and contact you to arrange payment.

Important update from Australia Post - October 2023

Following our trial of digital notifications* in place of paper cards to advise of attempted delivery, we are now rolling out this change for all customers across Australia.

From 5 October, parcel receivers who have registered with MyPost will be updated about their parcel with digital notifications. If we've been unable to deliver, we'll let these customers know via the Australia Post app, email or SMS.

Their first notification will let them know that we tried to deliver and the reason why it couldn't be completed. The second notification will be sent once their item is ready to be collected from either a post office or a nearby collection point.

Paper cards will still be left as usual for customers who don't have a MyPost account.

Why is Australia Post making this change?

• MyPost customers already receive digital notifications which are more accurate and timelier than physical cards, and digital notifications can be customised to suit their preferences.
• Customers will be sent a notification of attempted delivery with details of where to collect their item once it is available for collection – ensuring their item is ready and waiting for them when they arrive (no more beating the Postie back to the Post Office).
• This change will reduce paper usage as part of our ongoing commitment to sustainability, and paper notifications can be easily damaged by weather or stolen.
  Saving time on handwriting cards will mean we can improve the speed and efficiency of our deliveries overall.

This change will only affect customers with a MyPost account and only parcels manifested through our APIs, Parcel Send, eParcel or MyPost Business that we can match to that account.

Calculating shipping costs on our website is easy. Simply create or log into your account on our website https://www.eroma.com.au and add items to your shopping cart and open the minicart for a shipping estimate.

You can then go out of the cart and add more items and come back, to see any changes in the shipping costs. Generally, after you have added the first items, the freight will only increase incrementally based on the weight of any additional goods added. Average freight costs per item get cheaper as you add more items. You can add or remove items at any time. We can also combine goods onto a pallet and have this delivered to save you money on freight. You would normally need to order at least 15 boxes or more for this to be viable. Simply contact customer service for larger orders to see if this can work for you. For convenience and to keep freight costs to a minimum, we have warehouses in Sydney, Melbourne, Brisbane and Perth.

When logging into your Account on our website https://www.eroma.com.au, you can view the status of your order, e.g.

• Pending = Awaiting payment
• Processed = In the process of being picked and packed. For pickups, payment may still be pending if you have chosen to pay at pickup.
• Complete = Packed, ready for pickup or shipment
• Cancelled = Your order has been cancelled due to payment not being received within 7 days or due to stock shortages or due to your request to cancel the order or duplicate orders

Once your order has shipped, you will receive a tracking email. You can then use the details provided to track your order online:

If your order has been shipped via "Australia Post", please visit their website http://auspost.com.au/track/track.html and enter your consignment number.

If your order has been shipped via “Aramex”, please visit their website https://www.aramex.com/au/en/track/shipments and use the package barcode number at the bottom of your email.

If you are an overseas customer wishing to order from us, please log in and register as a customer. 

Even though all orders must be processed with an Australian billing and shipping address, you can use our office address as your Australian location. Then select “pickup” when checking out. Once your order has been paid for and packed, you will be advised of the dimensions and weight. You can then organise your own shipping carrier to collect the goods.

Please note that we do not organise international shipping. However, we will support you with all the necessary paperwork.